Right of withdrawal
Returns
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier,
a) have taken possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered as a single order;
b) have taken possession of the last goods or have taken possession of the last goods if you have ordered several goods as part of a uniform order and these are delivered separately;
(c) have taken possession of the last partial consignment or piece, or have taken possession of the last partial consignment or piece if you have ordered goods which are delivered in several partial consignments or pieces;
(d) have taken possession of the first goods or has taken possession of the first goods where goods are supplied under an order for the regular supply of goods over a fixed period of time.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail).
Â
The revocation is to be addressed to:
Â
Kraftwerk GmbH & Co. KG
Industriestr. 2
D-36088 Hünfeld
Tel.: 06652-1828678
Fax.: 06652-985249
E-mail: info@kraftwerk-shop.cc
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline expires. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to the fact that you did not take part in the inspection of the condition, properties and functioning of the goods.
Â
Excluded from the right of withdrawal are:
Goods made to customer specifications or clearly tailored to personal needs, software, provided that the delivered data carriers / devices have been unsealed by the consumer and programming devices that have been connected to a vehicle.
The right of withdrawal applies exclusively to consumers. Companies are excluded from this regulation.
