Right of withdrawal

Cancellation policy

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity.

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier

a) have or have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered in a single manner;

b) have or have taken possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

c) have or have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;

d) have or have taken possession of the first goods, provided that goods are delivered as part of an order for the regular delivery of goods over a specified period of time.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).
 

The revocation must be addressed to:
 

Kraftwerk GmbH & Co. KG
Industriestr. 2
D-36088 Hünfeld

Tel.: 06652-1828678
Fax: 06652-985249
Email: info@ kraftwerk -shop.cc

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline expires. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to something other than what is necessary to check the nature, characteristics and functioning of the goods.
 

The following are excluded from the right of withdrawal:

Goods that are manufactured according to customer specifications or are clearly tailored to personal needs, software, provided that the data carriers/devices supplied have been unsealed by the consumer and ram devices that have been connected to a vehicle.

The right of withdrawal applies exclusively to consumers. Companies are excluded from this regulation.